Shipping policy
We ship Worldwide. Shipping charges will be applied at check out.
What are your delivery options?
UK Domestic
Royal Mail Special Delivery – £10.00. Estimated delivery: 1–3 working days from order placement.
UK Standard Small Items - £3.95 (2 - 4 business days - unless made-to-order) - Shipped with Royal Mail.
UK small-item delivery is £3.95 for orders that fit within our envelope packaging, including up to four scrunchies. Larger quantities require a box and are sent by Royal Mail Special Delivery at £10. Orders containing garments also use the £10 delivery service.
Local Delivery - Free (3 business days) - We offer free local delivery to UK London postcodes E17, E10, E11. This option is available at checkout.
International delivery
All international orders are sent by tracked courier. Delivery times below are estimates from dispatch.
UK VAT is removed from product prices for delivery outside the UK. Your destination-specific prices, shipping and any import charges collected by us are shown at checkout. Shipping prices below are in GBP; where you pay in a local currency, the converted amount is shown at checkout.
USA
Shipping: £30. Estimated delivery: 2–4 business days from dispatch.
Orders are sent via UPS under Delivered Duty Paid (DDP) terms. Applicable estimated duties and import taxes are collected at checkout, and we arrange customs clearance with charges billed to us rather than requested from you on delivery.
Canada
Shipping: £30. Estimated delivery: 2–7 business days from dispatch.
Orders are sent by tracked courier under Delivered Duty Paid (DDP) terms. Applicable estimated duties and import taxes are collected at checkout, and we arrange customs clearance with charges billed to us rather than requested from you on delivery.
Europe
Shipping: £25. Estimated delivery: 2–4 business days from dispatch.
Orders are sent under Delivered At Place (DAP) terms. Import duties, taxes and courier clearance fees are not included in your checkout total. Where applicable, these are payable by you and may be requested by the courier before delivery.
If you would like help estimating duties and taxes before placing your order, please email us at info@saywoodstudio.co.uk. We’ll be happy to help.
Rest of world
Shipping: £35. Estimated delivery: 3–11 business days from dispatch.
Orders are sent under Delivered At Place (DAP) terms. Import duties, taxes and courier clearance fees are not included in your checkout total. Where applicable, these are payable by you and may be requested by the courier before delivery.
If you would like help estimating duties and taxes before placing your order, please email us at info@saywoodstudio.co.uk. We’ll be happy to help.
If a courier requests an unexpected customs payment for a US or Canadian order, please contact us at info@saywoodstudio.co.uk so we can check it with them.
When will my order be shipped?
Orders are currently shipped within 1-2 working days of order placement. We are a small team and thank you for your patience and understanding.
However, if you do need your order by a certain date, drop us an email on info@saywoodstudio.co.uk and we’ll do everything we can to speed things along.
Returns & exchanges
How do I return or exchange items?
We hope that you fall in love with your Saywood piece, but if things don’t work out, let us know on info@saywoodstudio.co.uk
Items must be in new, unused and unworn condition, with all original packaging and garment tags still attached. We do not accept items with any indication of use. In such cases, items will be returned to you and you will not be refunded.
Please note that sale items are exchange only.
How long do I have to return or exchange my item?
You have 14 days.
Do you cover postage costs?
We are now able to offer free returns for UK based shipments. Unfortunately, we’re unable to offer free returns for Europe and the Rest of World, unless items you received were damaged. We recommend you obtain proof of postage, since you’ll be responsible for items until they reach us and we can’t refund you if they don’t arrive. This also applies if the parcel arrives damaged, so make sure you package them properly.
Returning an order from outside the UK
Please email us at info@saywoodstudio.co.uk with your order number and the item you would like to return or exchange before sending your parcel. We’ll provide the return address and guidance on the customs paperwork for your return.
Once your parcel has been collected by the courier and is on its way to you, we do not refund import taxes, duties, and shipping costs, as these are passed on to the relevant courier parties and customs offices.
Anything else?
If you have any questions – about sizing, designs, fabrics, anything at all – get in touch on info@saywoodstudio.co.uk
A note on our packaging:
We have selected our packaging with the view to making it as easy to recycle as possible. Our postal box is made from 100% recycled card on its outer shell and can be fully recycled domestically. Please help us to recycle this.
Our tissue paper can also be recycled, along with our parcel tape. The stickers are also recyclable, and have a biodegradable and compostable adhesive, so this doesn’t get in the way of recycling. And finally our postcards, they have already had a previous life as they are made from 100% recycled card.
